Return & Refund Policy

At Terra Madre, we take care to ensure that every order is carefully packed and reaches you in good condition. We want you to be happy with your purchase, and we will assist where there is a problem with your order.

Damaged, Defective or Incorrect Products

If your order arrives damaged, leaking, spoiled, defective or contains an incorrect product, please contact us as soon as reasonably possible after delivery.

Please include:

• Your order number
• A description of the problem
• Photographs of the product and packaging where applicable

We may request additional information or photographs to help us assess the issue.

Where a product is defective, unsafe, of unsuitable quality, or does not correspond with what was ordered, Terra Madre will provide the appropriate remedy in accordance with the Consumer Protection Act 68 of 2008, which may include a repair, replacement or refund, where applicable.

Perishable Products

Cold-pressed juices and other perishable products are handled and transported with care due to their refrigerated nature.

If a perishable product arrives damaged, spoiled, leaking or otherwise unsuitable for consumption, please contact us as soon as possible after delivery, preferably on the day of delivery, and provide photographs where possible. We will assess the issue and assist with an appropriate remedy in accordance with applicable consumer law.

Change of Mind

Due to the nature of our food products, we do not accept returns or provide refunds simply because a customer has changed their mind or no longer wants the product.

This does not affect any consumer rights that apply to defective, unsafe or unsuitable goods under the Consumer Protection Act.

Refunds

Where a refund is applicable, it will be processed using the original payment method where reasonably possible. The time taken for the refund to reflect may depend on the relevant payment provider or bank.

Incorrect Delivery

If you receive a product that you did not order, please contact us as soon as possible. We will arrange an appropriate solution, which may include collection of the incorrect product and delivery of the correct product or a refund, as applicable.

Contact Us

For any questions regarding an order, return or refund, please contact Terra Madre using the contact details provided on our website.

Nothing in this policy is intended to limit or exclude any rights that consumers have under applicable South African consumer protection legislation.