Terms of service

TERMS OF SERVICE

Last updated: October 2026

Welcome to Terra Madre.

These Terms of Service ("Terms") apply to your use of the Terra Madre website, online store and related services (collectively, the "Services"). The terms "Terra Madre", "we", "us" and "our" refer to Terra Madre, and "you" and "your" refer to the person using or purchasing from our Services.

Terra Madre operates its online store using Shopify, which provides the technology that enables us to offer our Services.

Please read these Terms carefully before using our website or placing an order. By accessing or using our Services, you agree to these Terms, together with our Privacy Policy, Shipping Policy and Return & Refund Policy.

If you do not agree with these Terms, please do not use our website or Services.

Nothing in these Terms is intended to limit or exclude any rights you may have under applicable South African law.

SECTION 1 – ACCESS AND USE OF OUR WEBSITE

You may use our website for lawful purposes and in accordance with these Terms.

You must provide accurate and complete information when placing an order or creating an account with us. This includes your name, contact details, billing information and delivery address.

You are responsible for ensuring that the information you provide remains accurate and up to date.

If you create an account on our website, you are responsible for keeping your login information confidential and for all activity carried out through your account.

Our Services are intended for persons who are legally capable of entering into binding agreements under applicable South African law.

SECTION 2 – OUR PRODUCTS

We make every reasonable effort to ensure that product descriptions, photographs, prices and other information displayed on our website are accurate and up to date.

Product photographs are provided for illustrative purposes. Colours and the appearance of products may vary slightly depending on your screen, device and settings.

Natural products may also vary slightly in colour, appearance, texture or flavour from one batch to another. Such variations do not necessarily indicate a defect.

Product information, descriptions, availability and packaging may change from time to time.

We reserve the right to discontinue products, limit quantities or restrict the sale of particular products to certain locations where reasonably necessary, including where delivery conditions do not allow us to safely deliver a product.

Where a product has specific storage, refrigeration, use-by or other handling requirements, these will be communicated on the product packaging or relevant product page.

SECTION 3 – ORDERS

When you place an order through our website, you are requesting to purchase the products selected by you.

Your order is subject to acceptance and product availability.

Once your order has been successfully submitted and payment has been authorised or received, we will provide confirmation of the order using the contact details you provided.

We may contact you if there is a problem with your order, including where:

  • a product is unavailable;

  • there is an error in the product description or price;

  • the delivery address is outside the applicable delivery area;

  • we are unable to fulfil the order; or

  • additional information is reasonably required to process the order.

If we are unable to fulfil an order that has already been paid for, we will notify you and arrange an appropriate refund where applicable.

You should review your order carefully before completing your purchase.

Orders and returns are subject to our Return & Refund Policy, which forms part of these Terms.

Nothing in this section limits any cancellation, return or other rights available to consumers under applicable South African law.

SECTION 4 – PRICES AND PAYMENT

All prices displayed on our website are in South African Rand (ZAR), unless otherwise stated.

Prices, promotions and discounts may change from time to time. The price applicable to your purchase will be the price displayed at the time you place your order, subject to correction of genuine pricing or display errors.

Applicable delivery charges will be displayed or communicated before your order is completed.

You agree to provide accurate and complete payment and billing information.

Payments are processed through the payment methods made available through our website. Terra Madre does not knowingly retain full payment card details where these are processed through third-party payment providers.

If a payment is declined, reversed or otherwise cannot be successfully processed, we may be unable to fulfil the relevant order until payment has been successfully received.

Promotional offers may be subject to additional terms. Where specific promotional terms conflict with these Terms, the specific promotional terms will apply to that promotion.

SECTION 5 – SHIPPING AND DELIVERY

Our Shipping Policy forms part of these Terms.

Non-perishable Terra Madre products may be delivered throughout South Africa, subject to courier availability and the applicable delivery area.

Cold-pressed juices are available only for delivery to selected areas of the Western Cape because of their refrigerated and perishable nature.

Delivery times provided by Terra Madre or our courier partners are estimates. While we will make reasonable efforts to have orders delivered within the stated timeframe, delays may occur due to courier operations, weather, public holidays, unforeseen events or circumstances outside our reasonable control.

You are responsible for providing an accurate delivery address and contact information and for making reasonable arrangements to receive your order.

Where a delivery cannot be completed because incorrect delivery information was provided or no reasonable arrangements were made to receive the order, additional delivery charges may apply where applicable.

Nothing in this section limits Terra Madre's obligations or your rights under applicable consumer law where goods are defective, damaged or otherwise fail to meet the required standards.

SECTION 6 – RETURNS, REFUNDS AND DEFECTIVE PRODUCTS

Our Return & Refund Policy forms part of these Terms.

Due to the nature of food products, Terra Madre does not generally accept returns simply because a customer has changed their mind or no longer wants a product.

This does not affect any statutory rights available to consumers.

Under the Consumer Protection Act 68 of 2008, consumers have rights relating to the quality, safety and suitability of goods. Where goods fail to meet the applicable requirements, the remedies available under the Act may include repair, replacement or refund, depending on the circumstances.

Where a product arrives damaged, leaking, spoiled, defective or incorrect, please contact us as soon as reasonably possible after delivery so that we can investigate and assist.

For perishable products such as cold-pressed juices, customers should contact us as soon as possible after delivery if the product arrives in an unsuitable condition.

Nothing in our Return & Refund Policy or these Terms is intended to waive, restrict or exclude any consumer rights that cannot lawfully be excluded.

SECTION 7 – INTELLECTUAL PROPERTY

All content appearing on the Terra Madre website, including but not limited to our name, logo, branding, photographs, product images, graphics, text, recipes, illustrations, designs and other materials, belongs to Terra Madre or is used by Terra Madre with permission.

This content is protected by applicable intellectual property laws.

You may view and use the website for your personal, non-commercial purposes.

You may not reproduce, copy, modify, distribute, republish, sell or commercially exploit Terra Madre's website content, branding, photographs or other intellectual property without our prior written permission.

Terra Madre's name, logo, product names, designs and other brand elements may not be used without our prior written permission.

All third-party trademarks and intellectual property appearing on our website remain the property of their respective owners.

SECTION 8 – THIRD-PARTY SERVICES AND LINKS

Our website may contain links, payment services, applications, plugins or other functionality provided by third parties.

Third-party services are governed by the terms and policies of those providers.

We are not responsible for the content, availability, security or practices of third-party websites or services that we do not control.

Where you choose to access a third-party website or service through a link on our website, you do so in accordance with that third party's own terms and policies.

SECTION 9 – SHOPIFY

Terra Madre is powered by Shopify, which provides the technology used to operate our online store and Services.

Any purchase you make through our online store is a transaction between you and Terra Madre.

Shopify is not responsible for the products sold by Terra Madre, the fulfilment of your order, or any dispute between you and Terra Madre relating to a purchase.

Shopify's role is limited to providing the technology and services that enable Terra Madre to operate its online store.

SECTION 10 – PRIVACY AND PERSONAL INFORMATION

Personal information collected through our website is handled in accordance with our Privacy Policy.

When you place an order, we may collect information such as your name, contact details, billing information, delivery address and payment-related information in order to process and fulfil your order.

Because our online store is powered by Shopify, certain information may also be processed by Shopify and other service providers involved in operating our website, processing payments, delivering orders or providing related services.

Personal information may be processed or stored outside South Africa where necessary for the provision of these services, subject to applicable data protection requirements.

Please refer to our Privacy Policy for further information about how Terra Madre collects, uses and protects personal information.

SECTION 11 – CUSTOMER REVIEWS AND FEEDBACK

If you voluntarily submit a review, comment, photograph, suggestion or other feedback to Terra Madre, you grant us permission to use that content for the purposes of operating, improving and promoting Terra Madre and its products, subject to applicable law.

You remain responsible for ensuring that any content you submit:

  • is truthful and accurate;

  • does not infringe another person's rights;

  • does not contain unlawful or harmful material; and

  • does not impersonate another person.

We may remove or decline to publish content that is unlawful, misleading, offensive, defamatory, fraudulent, irrelevant or otherwise inappropriate.

We do not guarantee that all submitted reviews or feedback will be published.

SECTION 12 – ERRORS AND CHANGES

From time to time, information on our website may contain typographical errors, inaccuracies or omissions relating to product descriptions, prices, promotions, delivery charges, availability or other information.

We reserve the right to correct genuine errors and update information when necessary.

If an error materially affects an order you have already placed, we will contact you where reasonably possible and provide an appropriate solution in accordance with applicable law.

We may update product information, website content and availability from time to time.

SECTION 13 – PROHIBITED USES

You may use our website only for lawful purposes.

You must not use our website to:

  • violate any applicable law or regulation;

  • infringe our intellectual property rights or those of another person;

  • submit false, fraudulent or misleading information;

  • interfere with the operation or security of our website;

  • introduce viruses, malware or other harmful code;

  • attempt to gain unauthorised access to our systems or another person's account;

  • use automated systems to scrape, copy or extract website content without our permission;

  • impersonate another person or entity; or

  • interfere with another person's ability to use our website.

We reserve the right to restrict or terminate access to our website where there has been a serious or unlawful misuse of the Services.

SECTION 14 – WEBSITE AVAILABILITY

We aim to keep our website available and functioning properly, but we cannot guarantee that the website will always be available, uninterrupted or error-free.

Access may occasionally be interrupted for maintenance, updates, technical problems or circumstances outside our reasonable control.

We will make reasonable efforts to restore the website where an interruption occurs.

SECTION 15 – TERMINATION

We may restrict or terminate your access to an account or certain website functions where reasonably necessary because of unlawful activity, misuse of the Services, fraud, security concerns or a serious breach of these Terms.

Termination of access does not affect any rights or obligations that arose before termination.

Any provisions that by their nature are intended to continue after termination, including provisions relating to intellectual property, privacy, liability and governing law, will continue to apply where appropriate.

SECTION 16 – WARRANTIES AND CONSUMER RIGHTS

Terra Madre does not guarantee that the website will always operate without interruption or errors.

However, nothing in these Terms excludes, limits or replaces any warranty, guarantee, right or remedy that Terra Madre is required to provide under applicable South African law.

In particular, Terra Madre acknowledges the statutory consumer protections relating to the quality, safety and suitability of goods supplied to consumers.

Where a statutory warranty or consumer remedy applies, that right remains available to the consumer regardless of any general disclaimer contained in these Terms.

SECTION 17 – LIMITATION OF LIABILITY

To the extent permitted by applicable law, Terra Madre will not be responsible for losses arising solely from circumstances outside our reasonable control, including interruptions to third-party services, courier delays, internet failures or events beyond our reasonable control.

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability that cannot lawfully be excluded under the Consumer Protection Act or other applicable South African legislation.

Nothing in these Terms limits a consumer's statutory rights or remedies in relation to defective, unsafe or unsuitable goods.

Where liability may lawfully be limited, Terra Madre's liability will be limited to the extent permitted by applicable law and the circumstances of the particular claim.

SECTION 18 – INDEMNIFICATION

You agree to use our website lawfully and responsibly.

To the extent permitted by applicable law, you may be responsible for losses or claims suffered by Terra Madre as a direct result of your unlawful use of the website, fraud, deliberate misuse of the Services or infringement of another person's rights.

Nothing in this section requires you to indemnify Terra Madre for matters arising from Terra Madre's own unlawful conduct or liability that cannot lawfully be transferred to a consumer.

SECTION 19 – SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be interpreted or amended to the minimum extent necessary to make it lawful and enforceable where possible.

If it cannot be made enforceable, it will be severed from these Terms without affecting the validity of the remaining provisions.

SECTION 20 – ENTIRE AGREEMENT

These Terms, together with our Privacy Policy, Shipping Policy, Return & Refund Policy and any other policies specifically referenced on our website, form the agreement governing your use of our Services and purchases from Terra Madre.

If a specific promotion or product offer contains additional terms, those terms will apply to the extent that they specifically relate to that promotion or offer.

Nothing in these Terms removes or limits any mandatory rights provided to consumers under South African law.

SECTION 21 – ASSIGNMENT

You may not transfer your rights or obligations under these Terms to another person without our written consent, except where such transfer is permitted by law.

Terra Madre may transfer or assign its rights and obligations where permitted by applicable law.

SECTION 22 – GOVERNING LAW

These Terms and any dispute arising from your use of the Terra Madre website or purchase of our products are governed by the laws of the Republic of South Africa.

Any dispute will be dealt with in accordance with applicable South African law and the jurisdiction of the appropriate South African courts or other legally available dispute-resolution mechanisms.

Nothing in this section prevents a consumer from exercising any right to use a statutory complaint or dispute-resolution mechanism available under South African law.

SECTION 23 – HEADINGS

The headings used in these Terms are provided for convenience and do not affect the interpretation of the provisions.

SECTION 24 – CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect changes to our business, website, products, services or applicable legal requirements.

The most current version will be published on this page.

Where required by law, we will provide appropriate notice of material changes.

Your continued use of the website after updated Terms have been published constitutes acceptance of the updated Terms to the extent permitted by law.

SECTION 25 – CONTACT INFORMATION

If you have any questions about these Terms, an order or our Services, please contact us:

Terra Madre

Email: orders@terramadre.co.za

Website: www.terramadre.co.za

Physical address: [INSERT BUSINESS ADDRESS]

Telephone: [INSERT BUSINESS PHONE NUMBER]

Business registration number: [INSERT REGISTRATION NUMBER, IF APPLICABLE]

VAT number: [INSERT VAT NUMBER, IF APPLICABLE]

IMPORTANT NOTICE

These Terms of Service are intended to provide clear information about the use of the Terra Madre website and the purchase of Terra Madre products.

Nothing in these Terms is intended to exclude, restrict or waive any consumer right, warranty, remedy or protection that cannot lawfully be excluded under South African law.